The story thus far: I read about how some veggie burgers are created in a toxic substance. So I write Morningstar, the company that makes the best and best-valued veggie patties around. They sent me a lackluster response.
So I emailed again. Here's what I got back. I feel 5% more satisfied.
From: email@example.com <firstname.lastname@example.org>
Subject: Morningstar Farms® Consumer Affairs 020872476B
Date: Wednesday, May 26, 2010, 10:31 PM
Thank you for taking the time to contact us. We hope this addresses your concerns.
Hexane is approved by the Food and Drug Administration for use as a solvent in the processing of soybeans to separate the oil from the seed and has been used in the industry for over 70 years. Hexane is not used in the direct production of isolated soy protein or soy fiber products. Our suppliers of soy based products use processes that minimize any levels of residual hexane in the raw material. Any remaining residual levels of hexane present in the raw material would be eliminated during processing of our products due to the high temperatures used in production.
We take great pride in providing safe, delicious vegetarian foods. There are many benefits of soy that make it a good alternative to meat and other animal containing products. Soy foods are a good source of protein and many are low in fat, saturated fat and cholesterol free. Soybeans also contain fiber, iron, folic acid, calcium, magnesium, potassium, and the B vitamins. In addition, there is evidence that soy foods may play a role in helping to reduce the risk for heart disease and research suggests that soy protein may reduce the risk of developing some types of cancers and osteoporosis. Therefore, we believe that our soy-containing products fulfill our commitment to providing our consumers with great-tasting and nutritious products that can contribute to a healthy life.
We are sorry to learn that this ingredient has caused concern for you. We will share your comments with our nutrition and development teams.
Sr. Consumer Specialist
Consumer Affairs Department